Return & Refund Policy

Your Day in History™
Last updated: October 10, 2024

📌 Overview

We offer a 14-day return window from the date of delivery. You may request a return for any unused, undamaged item. No explanation is required.

After 14 days, refunds are not available unless the product is defective, incorrect, or damaged upon arrival.

🖼 Note: Custom printed posters are made to order. We do not accept returns for personalized items, unless they are damaged or contain printing errors attributable to us.

✅ 1. General Return Conditions

To be eligible for a refund, the item must:

Be unused and in its original condition
Include all original packaging and inserts
Be returned within 14 calendar days from delivery
Be accompanied by a proof of purchase (order number or confirmation email)

⚠️ Used, damaged, or personalized items cannot be returned, except in cases of confirmed defect.

🔁 2. Return Procedure

To initiate a return, contact us at:
📧 contact@yourdayinhistory.com

You will receive return instructions, including the correct shipping address.

Return shipping is at your expense, unless the item is faulty or the wrong item was sent.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

💸 3. Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund status.

If approved, a refund will be issued to your original payment method within 14 business days.
Initial shipping costs are non-refundable, unless the return is due to our error (e.g., incorrect item or manufacturing defect).

❌ 4. Returns Not Accepted

Refunds will not be issued in the following cases:

Return request made after 14 days
Returned item is used or damaged by the customer
Incomplete return (missing parts or packaging)
No valid proof of purchase
Customized or personalized item (unless defective)

⚠️ 5. Damaged, Defective or Incorrect Items

If your item arrives defective, damaged, or is not what you ordered:

Contact us within 72 hours of delivery
Include clear photos or videos showing the issue

If the defect is confirmed, we will cover return shipping and offer either:

A free replacement
Or a full refund, depending on your preference

📬 Contact Us

For any questions or concerns regarding returns, exchanges, or refunds:
📧 contact@yourdayinhistory.com
We typically respond within 1–2 business days.